Product support

Choose your product.

Telling us which product you are using — and which device — is the fastest way to a useful answer.

Available now

LumaTick

Ambient Display Platform. Support for this product is handled by email at support@saryal.com — include the product name in your message.

lumatick.com Documentation — coming soon
Coming soon

Chicaza Studio

AI Video Production. Support for this product is handled by email at support@saryal.com — include the product name in your message.

Not yet released Documentation — coming soon
Coming soon

Saryal Command

AI Development Platform. Support for this product is handled by email at support@saryal.com — include the product name in your message.

Not yet released Documentation — coming soon

Common requests

How to reach us about specific things.

Report a problem

Email support@saryal.com with the subject Bug report. Include the product name, your device and operating system version, what you expected to happen and what happened instead. Screenshots help.

Purchases, subscriptions and refunds

Purchases made through the Google Play Store are processed by Google. Refunds and cancellations are usually fastest through your Google Play account under Payments and subscriptions. If Google cannot resolve it, email us and we will help.

Data and privacy requests

To access, correct, export or delete your personal information, email support@saryal.com with the subject Privacy request, from the address linked to your account. For account deletion, use the subject Account Deletion. See the Privacy Policy for what we hold and why.

Security disclosure

Email support@saryal.com with the subject Security and enough detail for us to reproduce the issue. We will acknowledge your report and keep you updated. Please allow us a reasonable window to fix an issue before disclosing it publicly.

FAQ

Frequently asked questions.

How do I get help with a Saryal app?

Email support@saryal.com from the address you use with the product, and tell us which product you are using, what you expected to happen and what happened instead. We aim to respond to every support request within two business days.

Which company publishes these apps?

All Saryal products are published by Saryal Pty Ltd, a software company registered in Australia. Saryal Pty Ltd is the developer listed on the Google Play Store for our Android applications.

How do I request a refund for a purchase or subscription?

Purchases and subscriptions made through the Google Play Store are handled by Google under their refund policy, and are usually fastest to resolve directly through your Google Play account. If Google is unable to help, contact support@saryal.com and we will assist.

How do I cancel a subscription?

Subscriptions purchased through the Google Play Store are managed in the Play Store under Payments and subscriptions. Cancelling stops future renewals; access continues until the end of the period you have already paid for.

How do I delete my account and my data?

Email support@saryal.com with the subject Account Deletion, sent from the email address linked to your account, and tell us which product it relates to. We will confirm your identity, delete your account and associated personal data, and confirm once it is done. Backups are purged on their normal rotation.

What data do Saryal apps collect?

It depends on the product, and each product discloses its own data collection in its Google Play data safety section. Across all of our products we collect only what the product needs in order to work, and we do not sell personal information. Our Privacy Policy explains the categories of data, why they are collected and how long they are kept.

Do Saryal products use AI, and is my content used to train models?

Some of our products use AI features, which are described in the product itself. We do not sell your content, and we do not use your private content to train third-party foundation models. Where a product sends content to an AI provider in order to produce a result for you, that is disclosed in the product and in our Privacy Policy.

How do I report a security issue?

Email support@saryal.com with the subject Security. Include enough detail for us to reproduce the issue. We will acknowledge your report, investigate it, and keep you updated on the outcome. Please give us a reasonable opportunity to fix an issue before disclosing it publicly.

Can I use Saryal software in my business?

Yes. Several of our products are designed for commercial environments including offices, studios, retail and hospitality. For questions about commercial or multi-site use, email support@saryal.com.

Are you hiring or open to partnerships?

We do not have open roles listed at the moment. For partnership, distribution or press enquiries, email support@saryal.com and mark your message for the attention of the founder.

Still stuck

Email us.

No ticket portal, no account required. One address, answered by the team.